Thank you for choosing Valtique Metal Card. Because every metal card is custom-made for you, our refund policy is strict and clear.
No refunds
Important: All sales are final. Valtique Metal Card does not offer refunds, returns, or exchanges on custom metal cards once an order is placed.
Why we do not offer refunds
Each order is personalized — finish, engraving, logos, text placement, and chip options are produced specifically for you. Once work begins, materials and labor cannot be reused for another customer.
Before you order
- Double-check your design, finish, spelling, and shipping address at checkout.
- Use the live preview on the customize page to confirm placement before adding to cart.
- Read our Terms & Conditions and production timeline so you know what to expect.
Order issues
If your package arrives damaged in transit or there is a clear manufacturing defect caused by us, contact us promptly with photos and your order ID. We will review the case and, where appropriate, arrange a remake — not a cash refund.
Cancellations
Because production often starts quickly, cancellations are generally not available after checkout. If you believe your order has not yet entered production, contact us immediately with your order ID and we will check what is possible.
Track your order
You can follow progress anytime on our Track Order page using the order ID from your confirmation email.
Questions about an order? Contact Valtique Metal Card support through our Contact page and include your order number.