This Privacy Policy explains how Valtique Metal Card collects, uses, and protects information when you browse our site, customize a metal card, or place an order.
1. Information we collect
We may collect details you provide such as name, email, phone, shipping address, order notes, uploaded logos, and payment-related information processed by our payment providers. We also collect basic technical data (such as IP address and browser type) to operate and improve the site.
2. How we use your information
We use your information to process and fulfill orders, communicate about shipping and support, improve our products and website, prevent fraud, and meet legal obligations.
3. Orders & custom designs
Customization previews, logos, and text you submit are used to manufacture your card and may be stored with your order for production and support.
4. Payments
Card payments are processed by trusted third-party providers (such as Stripe). We do not store full payment card numbers on our servers.
5. Sharing
We share information only as needed with shipping partners, payment processors, and service providers who help us run Valtique Metal Card, or when required by law.
6. Cookies
We may use cookies and similar technologies for cart/session functionality, preferences, and analytics. You can control cookies through your browser settings.
7. Data retention & security
We keep order and account information as long as needed for fulfillment, records, and legal requirements. We take reasonable measures to protect your data, but no method of transmission is 100% secure.
8. Your choices
You may contact us to update your details or ask about the information we hold related to your orders, subject to applicable law.
9. No refunds
Important: All sales are final. Valtique Metal Card does not offer refunds, returns, or exchanges on custom metal cards once an order is placed.
10. Updates
We may update this Privacy Policy periodically. The latest version will always be posted on this page.
For privacy questions, reach out via the Contact page on Valtique Metal Card.